Cabinet & flooring FAQs

Yes. If you already have a layout or know the cabinets you need, send your floor plan or cabinet list with your preferred style, color, and delivery ZIP code. We’ll provide a free quote within 3 business days after receiving those details. Send your layout or list.

An in-home kitchen consultation costs $145, with the full fee credited toward your kitchen purchase. Visits are available within 40 miles of Cincinnati ZIP code 45202. Submit an appointment request; we’ll contact you shortly and arrange your appointment within 2 business days. You pay after we confirm your appointment.

We operate entirely online and by appointment at your home. Browse our collections online, ask about samples, or request an in-home kitchen consultation if you are within our local service area.

Yes. Sample doors are available for purchase so you can compare cabinet finishes in your own lighting. For cabinet or flooring sample options and availability, send us the collection and color you’re considering.

Yes. If you know your style, color, and quantities, you can add products to your cart and check out immediately. A quote or consultation is optional. Before ordering, check dimensions, quantities, door styles, colors, and any accessories needed for your layout.

Yes. Cabinet pricing includes assembly. Ready-to-assemble options are available by request; contact us for pricing and availability.

Browse Luxor kitchen cabinets and Elegant kitchen cabinets to compare styles and finishes. If you’re unsure which works best for your space, send your layout and preferred look for help.

Customers arrange their own installation. Our team can help with product questions, quotes, and kitchen consultation requests; coordinate installation with your chosen installer.

We ship to the contiguous 48 United States. In-home kitchen consultations are offered separately within 40 miles of Cincinnati ZIP code 45202.

Luxor orders use express shipping, with estimated arrival within 15 calendar days. Other orders are estimated to arrive within 15–30 calendar days. For mixed orders, the longest lead time takes precedence. These are estimates, subject to change based on current inventory levels and holidays. Ask us about current availability if you have a project deadline.

Shipping is available within the contiguous 48 United States. For orders without full boxes of flooring, shipping is based on the merchandise subtotal before coupon discounts and taxes:

• Under $100: $20 shipping
• $100–$499.99: $99 shipping
• $500 or more: $199 shipping

Flooring orders always ship for $199 total. If your order includes both flooring and cabinets, the total shipping charge is $199, not separate charges for each. Flooring sample-only orders ship for $10. Samples combined with other merchandise follow the applicable order rate. Any applicable shipping tax is shown separately at checkout.

Yes. Flooring orders require a minimum of 20 boxes total per order. You may combine flooring boxes to meet the minimum. Flooring samples are exempt and do not count toward the 20-box minimum. For a smaller repair order or to request flooring samples, contact us before ordering.

Freight orders ship via LTL with lift-gate service. Delivery is threshold service and does not include carrying items inside the jobsite. You are responsible for receiving the shipment from the carrier. Arrange the assistance needed to receive and move your order.

Changes can only take place within 24 hours after the order is placed. After 24 hours, changes will likely no longer be possible. Contact us promptly with your order number and the requested change.

Orders can only be canceled within 12 hours after being placed. After 12 hours, orders cannot be canceled and no cancellation refund will be issued. Contact us promptly with your order number if you need to cancel.

Returns can be made within 15 days after delivery. Items must be undamaged and in their original packaging. Refunds are issued after Cincinnati Cabinet Store receives and inspects the items. Incorrect items, damaged items, and items without their original packaging are not eligible for a refund. We are not responsible for damage during return shipping. A 40% restocking fee plus the cost of return shipping will be deducted from the refund.

Use our contact form and choose “Help with an existing order.” Include your order number and a clear description of your question. You can upload a photo or document when helpful.